投诉信常用模板 Dear ______, ①I am ______（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about ______. ③The reason for my dissatisfaction is ______（总体介绍）. ④In the first place, ______（抱怨的第一个方面）. ⑤In addition, ______（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉）to______（抱怨的方面给你带来的后果）. ⑦I appreciate it very much if you could ______（提出建议和请求）, preferably ______（进一步的要求）, and I would like to have this matter settled by ______（设定解决事情最后期限）. ⑧Thank you for your consideration and I will be looking forward to your reply. 1. 写作方法 ①首段：注意客观、礼貌 a. 自我介绍； b. 引出投诉内容； c. 表明目的要求。 ②主体：展开说明投诉原因、具体理由或后果，注意内容充实，符合交际习惯。 a. 详细说明情况，中肯地提出问题； b. 提出改进建议，表明希望如何解决； c. 拓展题目内容，尤其要强调问题不解决所带来的后果。 ③尾段：提出解决方案，不用展开，注意中肯、礼貌原则。 a. 表达强烈愿望，希望上述问题得到迅速、恰当的解决； b. 有时可就问题的解决限定时间； c. 对有关人员的努力表示感谢； d. 希望尽快得到满意答复。 2. 写作流程图
提出抱怨并表示遗憾
阐述问题发生的经过
指出问题引起的后果
提出批评及处理的意见或敦促对方采取措施
投诉信必备佳句 第一部分：提出抱怨并表示遗憾 套语： (1) 很抱歉打扰您，但我必须郑重提出投诉。 I am sorry to trouble you but I am afraid that I have to make a serious complaint. (2) 我很遗憾地告诉你投诉有关……的事由。 I am sorry to tell you that there should be reasons to complain about … (3) 我真的很讨厌抱怨，但现在有一件事情确实令人烦心。 I really hate to complain, but one thing is really disturbing now. 第二部分：阐述问题发生的经过 套语：无 第三部分：指出问题引起的后果 套语： (1) 噪音影响我的睡眠，使得我在上班时间无法集中精力。结果这些天我已经出了好几次错。 The noise disturbs my sleep so that I can’t concentrate on my work during the work time, and as a result, I have made several mistakes these days. (2) 在这样(嘈杂)的环境下我无法进行研究，我需要一间安静的房间。 For me, this environment is very difficult to make studies and I need a quiet room. 第四部分：提出批评及处理的意见或敦促对方采取措施 套语： (1) 我认为是你认识到……的时候了。 I think it’s high time that you realized … (2) 我们深知你们并不经常出错，但我们希望能确保这类差错不再发生。 We know that you are not generally careless, but we should like your assurance that this will not happen again. (3) 我必须正告贵方，除非对目前状况采取措施，否则我将被迫诉诸法律。 I must warn you that unless you do something about the situation, I will be forced to take legal action. (4) 坦率地说，我不再准备忍受这种状况。 Frankly, I am not prepared to put up with the situation any more. (5) 如果您能尽快调查此事，我将不胜感激。期待您尽快回复。 I would be very grateful if you could look into the matter as soon as possible. And I am looking forward to an early reply.
